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Toolkit Summaries for Improving Service Delivery


Title Date Language

Benchmarking Best Practices - A Methodology to Implement Benchmarking in Public Sector Organization


October 2011

English

Business Process Re-Engineering Best Practices - A Methodology to Implement Business process Re-Engineering in Public Sector Organizations



October 2011


English

Balance Scorecards Best Practices - A Methodology to Implement Balanced Scorecards in Public Sector Organizations


October 2011

English

Customer Satisfaction Surveys Best Practices - A Methodology to Implement Customer Satisfaction Surveys In Public Sector


October 2011

English
Employee Performance Evaluation Best Practices - A Methodology to Evaluate Employee’s Performance in Public Sector Organizations  
October 2011
 
English
Employee Satisfaction Survey Best Practices - The Methodology of Conducting Employee Satisfaction Surveys in  
October 2011
 
English
Focus Groups Best Practices - A methodology to Hold Focus Groups to Improve Service Delivery in Public Sector Organizations  
October 2011
 
English
Job Description Best Practices - A Methodology to Prepare Job Description in Public Sector Organizations  
October 2011
 
English
Knowledge Management Best Practices - A Methodology to Implement Knowledge Management in Public Sector Organizations   
October 2011
 
English
Mystery Shopping Best Practices - A Methodology to Implement Mystery Shopping to Improve Service Delivery in Public Sector Organizations  
October 2011
 
English
Operational Audit Best Practices - A methodology to Conduct Operational Audit in Public  
October 2011
 
English
One Stop Shop Best Practices - A Methodology to Implement One Stop Shop in Public Sector    
October 2011
 
English
Six Sigma Best Practices - A Guide to Implement Six Sigma Methodology in Public Sector Organizations  
October 2011
 
English
Training Needs Best Practices - A Methodology to Apply Training Needs Assessment to Improve Service Delivery in Public Sector Organizations
October 2011
 
English
Workload Best Practices - A Methodology to Analyze Workload in Public Sector Organizations
October 2011

English


© 2011 Fiscal Reform II Project Last updated on    May 03, 2016
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Fiscal Reform II Project is funded by the United States Agency for International Development (USAID) and implemented by DAI and Nathan Associates.
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